Operations Manager

Overview

• Lead and coordinate front desk operations across multiple office locations within a healthcare practice.
• Ensure exceptional patient experience through efficient scheduling and protocol implementation.
• Collaborate with healthcare professionals to maintain accurate and effective schedules.
• Oversee staffing schedules, ensuring adequate coverage at all times.
• Monitor and improve patient flow, wait times, and front desk efficiency.
• Address and resolve patient service issues professionally and promptly.
• Ensure compliance with HIPAA, OSHA, and internal standards.
• Provide leadership and support across all office locations with regular travel required.

Key Responsibilities & Duties

• Supervise and evaluate front desk staff, providing mentorship and conducting performance reviews.
• Develop and maintain front desk schedules, ensuring optimal staffing coverage.
• Collaborate on doctor schedules and ensure their distribution.
• Implement front office protocols, including patient check-in/out and insurance verification.
• Analyze and report on key performance indicators, recommending improvements.
• Coordinate with clinical, billing, and administrative teams for seamless operations.
• Manage recruitment, onboarding, and training for front desk personnel.
• Ensure timely resolution of IT issues related to front desk operations.
• Submit payroll bi-weekly, ensuring accuracy and compliance.

Job Requirements

• Bachelor's degree in a relevant field required.
• Minimum of 3 years in healthcare front office or operations roles.
• Leadership experience managing multiple teams or locations preferred.
• Proficiency with dental/oral surgery practice management software, such as WinOMS.
• Strong organizational and problem-solving skills.
• High attention to detail and ability to manage competing priorities.
• Willingness and ability to travel regularly between office locations.
• Knowledge of HIPAA and OSHA compliance standards.