Clinical Care Manager

Overview

• Manage daily operations of clinical teams, ensuring productivity, quality care, and patient satisfaction.
• Coordinate activities across primary care, specialty care, and laboratory units.
• Provide clinical and administrative supervision to support staff.
• Develop and implement staff schedules to optimize workflow.
• Ensure compliance with safety and confidentiality standards.
• Offer ongoing clinical training to enhance staff competencies.
• Collaborate with community agencies and healthcare providers.
• Participate in organizational meetings and quality improvement initiatives.
• Support grant objectives and develop clinical procedures.

Key Responsibilities & Duties

• Recruit, hire, and train clinical support staff for optimal performance.
• Monitor patient flow and staff workload to maintain service quality.
• Screen walk-in patients and prioritize urgent cases.
• Respond to patient inquiries and complaints effectively.
• Coordinate prenatal program activities and ensure smooth operations.
• Maintain organized and confidential medical records.
• Provide infection control training and ensure compliance with OSHA standards.
• Chair monthly nursing meetings and foster team collaboration.
• Report unusual occurrences promptly to supervisors.

Job Requirements

• Bachelor of Science in Nursing (BSN) from an accredited institution.
• Current New York State Registered Nurse (RN) license.
• Minimum two years of experience in ambulatory settings.
• Proficiency in Electronic Health Record systems and Microsoft Office.
• Strong organizational skills and ability to manage a busy clinical environment.
• Supervisory experience in healthcare settings.
• Bilingual English/Spanish preferred.
• Commitment to maintaining patient confidentiality and safety standards.
• Ability to collaborate with community agencies and healthcare providers.