Treatment Coordinator

Overview

• Serve as a Dental Treatment Coordinator in a dynamic dental practice, ensuring smooth patient care and scheduling.
• Guide patients through treatment plans, providing clear communication and excellent customer service.
• Collaborate with dental professionals to ensure timely and efficient care delivery.
• Manage patient records and documentation in compliance with HIPAA regulations.
• Assist patients with insurance claims, billing inquiries, and payment processing.
• Provide estimates for treatment costs and arrange financing options when needed.
• Maintain a welcoming and professional environment for patients and staff.
• Utilize dental practice management software for scheduling and record-keeping.

Key Responsibilities & Duties

• Explain treatment plans and procedures to patients, addressing inquiries and concerns.
• Coordinate appointments and follow-up treatments based on patient needs.
• Verify insurance eligibility and assist with claims and billing processes.
• Collaborate with dental staff to ensure seamless patient care delivery.
• Maintain accurate and up-to-date patient records in practice management software.
• Provide exceptional customer service to foster positive patient relationships.
• Address patient complaints and concerns in a professional manner.
• Support the dental team in administrative tasks and patient coordination.

Job Requirements

• High school diploma or equivalent; associate’s degree or higher preferred.
• Minimum of 2 years’ experience in a dental treatment coordinator role or similar.
• Proficiency with dental practice management software and Microsoft Office Suite.
• Knowledge of dental terminology, procedures, and insurance processes.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal abilities.
• Ability to work independently and collaboratively within a team.