It Support

Overview

• Support IT infrastructure by installing, configuring, and troubleshooting systems, networks, and software for optimal organizational performance.
• Conduct user training sessions to enhance understanding of system operations and functionality.
• Collaborate with vendors and support teams to ensure seamless IT operations and service delivery.
• Perform on-site analysis and resolution of hardware and software issues efficiently.
• Provide backup support to the Systems Administrator as needed for operational continuity.
• Participate in strategic IT planning and capacity development initiatives to support organizational growth.
• Ensure compliance with applicable IT standards and guidelines at federal, state, and local levels.
• Manage software licenses and media effectively to ensure legal and operational compliance.

Key Responsibilities & Duties

• Respond promptly to Service Desk calls and emails, resolving end-user IT issues efficiently.
• Install, configure, test, and maintain hardware, software, and network devices to ensure reliability.
• Create and manage computer images for user accounts and devices to streamline deployment.
• Provide individual and group training sessions to enhance user proficiency with IT systems.
• Document hardware failures, repairs, installations, and removals comprehensively for tracking.
• Develop and implement corrective solutions for IT issues, including off-site repairs.
• Maintain regular communication with stakeholders regarding Service Desk tickets and resolutions.
• Assist in the development of business continuity and disaster recovery plans to ensure resilience.

Job Requirements

• Associate of Applied Science (AAS) degree in a relevant field required; Bachelor’s degree preferred.
• Minimum of five years of experience in IT support and infrastructure management.
• Proficiency in Windows, Microsoft Office Suite, and internet applications essential.
• Experience configuring networks for large user bases using TCP/IP protocols.
• Ability to install and configure shrink-wrap applications on PC operating systems.
• Strong analytical skills for diagnosing and resolving complex IT issues effectively.
• Excellent communication skills for providing effective end-user training and support.
• Commitment to maintaining compliance with IT standards and guidelines.