Scheduling Coordinator

Overview

• Coordinate caregiver recruitment, scheduling, and onboarding processes to ensure seamless operations in a home care agency.
• Maintain employee records and ensure compliance with state and agency standards.
• Support quality assurance initiatives and address caregiver and patient concerns professionally.
• Collaborate with on-call staff and answering services to manage scheduling needs.
• Perform additional duties as assigned to support agency operations.
• Work on-site with a flexible schedule including occasional Saturday shifts.
• Contribute to a growing home care agency dedicated to high-quality client care.
• Ensure visits are authorized and billable while enforcing company policies fairly.

Key Responsibilities & Duties

• Process caregiver applications promptly and maintain accurate employee files.
• Run weekly orientations for newly hired CHHAs and CNAs.
• Support scheduling and assist with coverage needs to ensure operational efficiency.
• Communicate daily with on-call staff and answering services to address scheduling issues.
• Address caregiver and patient concerns professionally and report related issues.
• Assist with quality assurance initiatives and ensure compliance with HIPAA standards.
• Ensure visits are authorized and billable while enforcing company policies consistently.
• Perform additional duties as assigned by the Executive Director.

Job Requirements

• High school diploma or equivalent; Associate's degree preferred.
• At least 1 year of recruiting or HR experience in home care or healthcare.
• Strong organizational and multitasking skills with attention to detail.
• Comfortable working with people and solving problems effectively.
• Must pass a criminal background check and have home care experience.
• Able to lift up to 10 lbs and bend/stoop as needed.
• Proficient in English for effective communication.
• Willing to work occasional Saturday shifts and travel to Summit office weekly.