Customer Service Representative

Overview

• Provide exceptional customer service and inside sales support within a fast-paced aerospace distribution environment.
• Respond to inbound RFQs and prepare accurate quotes using internal pricing tools.
• Collaborate with procurement teams and external vendors to ensure timely order fulfillment.
• Manage the full order lifecycle, including quoting, pricing, and follow-up communication.
• Support outside sales efforts and maintain relationships with assigned customers.
• Develop product knowledge and apply pricing discipline effectively within six months.
• Work on-site during standard business hours with potential overtime opportunities.
• Contribute to a team-oriented environment focused on responsiveness and customer satisfaction.

Key Responsibilities & Duties

• Manage inbound RFQs and deliver timely quotes to customers using internal tools.
• Ensure accuracy in purchase order processing and review for completeness.
• Coordinate with procurement teams and vendors for pricing and lead time information.
• Maintain consistent communication with customers via email and selective phone interactions.
• Follow up on key accounts to support quote conversion and relationship management.
• Support outside sales and business development activities as required.
• Demonstrate sound pricing judgment and escalate higher-value quotes appropriately.
• Maintain organization across multiple sales opportunities and stages.

Job Requirements

• Associate of Arts (AA) degree or equivalent work experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Strong communication skills, primarily via email, with some phone interaction.
• High attention to detail and ability to manage multiple priorities effectively.
• Problem-solving mindset with a focus on execution and responsiveness.
• Comfortable working with internal systems and performing data entry tasks.
• Prior customer service, inside sales, or office experience is a plus but not required.
• Ability to work on-site during standard business hours with potential overtime.