Sales Operations Director

Overview

• Lead and optimize sales operations, focusing on Inside Sales, Customer Service, and Sales Funnel Management.
• Oversee CRM system administration, ensuring data integrity for accurate sales forecasting and reporting.
• Develop and implement inside sales processes to enhance customer engagement and drive performance improvements.
• Collaborate with cross-functional teams to improve customer service metrics and performance.
• Manage a global team of over 70 members, providing leadership and guidance.
• Utilize analytics to monitor and improve sales operations and customer service initiatives.
• Support strategic planning and execution to achieve organizational sales objectives.
• Ensure alignment of customer service activities with organizational goals.

Key Responsibilities & Duties

• Direct customer service policies and initiatives to enhance organizational objectives.
• Implement systems to capture and report service metrics, including customer feedback.
• Oversee opportunity funnel management, collaborating with sales teams to close business.
• Develop CRM policies and metrics to streamline sales force effectiveness.
• Manage forecasted demand and order activity to ensure on-time delivery.
• Monitor Inside Sales Teams' workload for prompt customer request handling.
• Conduct performance reviews and provide training for continuous improvement.
• Develop and implement sales training programs to enhance team capabilities.
• Collaborate on sales forecasting and budgeting to support department goals.

Job Requirements

• Bachelor’s degree in a business-related field, technical background preferred.
• 10-15 years of experience in sales operations, with leadership roles preferred.
• Proficiency in CRM systems, particularly Salesforce, and SAP ERP systems.
• Strong analytical skills and experience in sales forecasting and budgeting.
• Ability to manage a global team and travel approximately 20% for customer visits.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Experience in the RF Semiconductor industry is preferred.
• Excellent communication and presentation skills.
• Strategic thinking and long-term planning capabilities.