Coo Series 24

Overview

• Lead operational and client servicing support for fund intermediary partners and retail clients in a hybrid work environment.
• Oversee external transfer agent provider and ensure adherence to fund prospectus requirements.
• Manage trading across omnibus and direct accounts, ensuring seamless client interactions and documentation provision.
• Develop strong relationships with internal teams to resolve client requests and deliver superior experiences.
• Support US Intermediary Sales team for offshore fund distribution and assist with board reporting.
• Drive process improvement initiatives leveraging AI tools to enhance workflows and reporting accuracy.
• Monitor large cash flows impacting investor concentration and oversee key performance indicators.
• Conduct operational risk assessments and manage vendor relationships through on-site and virtual visits.

Key Responsibilities & Duties

• Provide operational support to fund intermediary partners and retail clients, ensuring high-quality service delivery.
• Oversee call center operations, investor inquiries, and account management for direct accounts.
• Draft and coordinate client communications, ensuring compliance with fund requirements.
• Monitor external transfer agency providers and conduct operational visits for risk assessment.
• Partner with product management on fund modifications and new fund launches.
• Utilize AI tools to automate workflows, enhance data insights, and improve operational efficiency.
• Manage industry reporting obligations and participate in relevant surveys.
• Coach and mentor team members, fostering a collaborative and high-performing environment.

Job Requirements

• Bachelor's degree in Finance, Economics, Business, or related field required.
• Minimum of 8 years managing teams and supporting 40 Act Funds operationally.
• Series 7 and Series 24 certifications required; Series 66 or equivalent preferred.
• Proficiency in Excel and PowerPoint, with ability to handle large datasets and visualize information effectively.
• Experience with AI tools for workflow automation and operational enhancement.
• Strong interpersonal, written, and verbal communication skills for stakeholder engagement.
• Ability to manage multiple projects independently in a fast-paced environment.
• Proactive and resourceful team player with mentoring capabilities.