Chief Operating Officer – Wealth

Overview

• Lead operational strategy and execution for a high-performing private wealth management team.
• Develop scalable systems, controls, and workflows to enhance client service efficiency.
• Collaborate with cross-functional teams to ensure seamless client onboarding and servicing.
• Drive measurable improvements in operational performance and risk mitigation.
• Establish service standards and operating rhythms for improved responsiveness.
• Manage escalations and implement preventative fixes for operational issues.
• Support complex client events with high-quality outcomes and clean handoffs.
• Create a scalable foundation for team growth and future expansion.

Key Responsibilities & Duties

• Organize workflows and drive accountability across client servicing activities.
• Build and implement repeatable processes to improve turnaround times and mitigate operational risks.
• Evaluate workflows to identify bottlenecks and implement measurable improvements.
• Partner with Operations, Compliance, and Technology teams to enhance tools and policies.
• Train team members on internal platforms and standardize processes for efficiency.
• Establish daily priorities, pipeline reviews, and escalation paths for operational activities.
• Manage escalations for client-impacting issues and coordinate rapid resolutions.
• Lead execution for complex client events ensuring high-quality outcomes.
• Support client onboarding, account maintenance, and money movements with high-touch service.

Job Requirements

• Bachelor’s degree in a relevant field is required.
• Minimum 10 years of experience in private wealth management operations or client service.
• Preferred 15 years of experience in operational leadership within financial services.
• SIE, Series 7, and 66 certifications required or obtainable within the firm's timeline.
• Proven ability to improve operational performance through systems thinking and disciplined execution.
• Strong understanding of operational risk and documentation standards in regulated environments.
• Highly organized and detail-oriented with excellent communication skills.
• Comfortable managing competing priorities in a fast-paced, client-driven setting.
• Strong technology aptitude and ability to translate needs into practical workflows.