End User Services Analyst

Overview

• Deliver exceptional IT support for end-user applications and hardware in a fast-paced, dynamic environment.
• Ensure seamless functionality of market data and trade execution platforms critical for financial operations.
• Collaborate with cross-functional teams to optimize IT workflows and enhance user experience.
• Perform software installations, upgrades, and troubleshooting to maintain system reliability.
• Contribute to strategic IT initiatives and process improvements within the organization.
• Provide off-hours support on a rotational basis to ensure continuous service availability.
• Gain exposure to advanced IT systems and applications in a leading financial services firm.
• Work in a collaborative environment that values innovation and professional growth.

Key Responsibilities & Duties

• Install, configure, and maintain workstation hardware and software to ensure optimal performance.
• Provide technical support for critical financial applications, resolving issues efficiently.
• Execute daily operational procedures, including system checks and troubleshooting workflows.
• Collaborate with team members to enhance IT support processes and communication strategies.
• Manage printer operations and mobile device management to support user productivity.
• Participate in team meetings to develop and implement IT solutions and strategies.
• Provide rotational off-hours support to ensure consistent IT service availability.
• Contribute to the development of innovative IT solutions for operational excellence.

Job Requirements

• Bachelor’s degree in Computer Science or related field, showcasing strong technical expertise.
• Minimum of 5 years of experience in IT support for workstations and systems.
• Proficiency in Microsoft desktop software, including Windows 11 and Office 365.
• Experience with financial services industry applications like Bloomberg and Refinitiv.
• Strong problem-solving skills for hardware, software, and application troubleshooting.
• Ability to thrive independently and collaboratively in a dynamic environment.
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite preferred.
• Experience with printer management and mobile device support is advantageous.