It Support

Overview

• Provide technical support to ensure smooth operation of IT systems and equipment.
• Set up workstations, peripherals, and software for optimal functionality.
• Diagnose and resolve hardware and software issues efficiently.
• Maintain accurate records of repairs, configurations, and updates.
• Train users on new software and equipment usage.
• Identify and address shortages in IT or network equipment.
• Collaborate with management to fulfill additional IT-related duties.
• Contribute to a dynamic and fast-paced work environment.

Key Responsibilities & Duties

• Set up and configure workstations, peripherals, and software to meet specifications.
• Perform hardware checks and troubleshoot issues to ensure functionality.
• Install and update software and system functions as required.
• Provide user training and support for new systems and equipment.
• Diagnose and resolve technical issues, including debugging and repairs.
• Maintain detailed logs of system repairs and updates.
• Monitor and address equipment shortages proactively.
• Assist management with additional IT-related tasks as needed.

Job Requirements

• Bachelor’s degree in Computer Science or related field preferred.
• 1-2 years of experience in IT support or related roles required.
• Certification in IT (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred.
• Proficiency in troubleshooting and resolving hardware/software issues.
• Strong understanding of IT principles and technical concepts.
• Ability to communicate effectively with diverse audiences.
• Excellent organizational and record-keeping skills.
• Commitment to confidentiality and discretion in handling sensitive information.