Leasing Assistant – Residential

Overview

• Support prospective residents by providing exceptional customer service and guiding them through the leasing process.
• Serve as a brand ambassador, showcasing the community's unique benefits and amenities.
• Collaborate with team members to ensure seamless operations and achieve leasing objectives.
• Conduct property tours, highlighting features and benefits to prospective residents.
• Maintain accurate records of client interactions and apartment search criteria.
• Respond promptly to inquiries about leasing processes and community offerings.
• Adapt to a dynamic environment, embracing change and delivering results.
• Provide support for administrative tasks and special projects as assigned.

Key Responsibilities & Duties

• Welcome prospective residents, ensuring a positive and professional first impression.
• Manage check-in processes and maintain accurate prospect information in the system.
• Understand and document prospective residents' housing needs and preferences.
• Provide detailed information on leasing processes, apartment availability, and community amenities.
• Conduct property tours, showcasing the community's features and benefits effectively.
• Collaborate with leasing office staff to meet service standards and business goals.
• Assist with administrative duties and contribute to special projects as needed.
• Ensure compliance with company policies and maintain a high level of integrity.

Job Requirements

• Associate's degree or equivalent education preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent interpersonal, communication, and customer service skills.
• Availability to work weekends is required.
• Experience in customer service, hospitality, real estate, leasing, or related fields preferred.
• Previous experience in multifamily residential property management is a plus.