Patient Service Representative

Overview

• Serve as the first point of contact for patients entering the healthcare center, ensuring a welcoming and organized environment.
• Assist patients with registration, insurance verification, and scheduling follow-up appointments with professionalism and accuracy.
• Provide outstanding customer service to patients and internal/external stakeholders, addressing inquiries and resolving issues effectively.
• Facilitate the smooth operation of the clinic front office, maintaining cleanliness and organization in the reception area.
• Support providers by managing patient schedules, conducting reminder calls, and ensuring timely follow-ups.
• Document patient information accurately, including insurance eligibility and demographic data, during each visit.
• Participate in daily huddles and collaborate with team members to optimize clinic operations.
• Handle co-payments and sliding scale fees, ensuring accurate reconciliation and reporting.

Key Responsibilities & Duties

• Greet and register patients, ensuring accurate completion of enrollment documentation and insurance verification.
• Schedule patient appointments professionally, maintaining efficiency and accuracy in the process.
• Conduct outreach to patients for appointment reminders and rescheduling as needed.
• Maintain reception area cleanliness and organization, creating a positive experience for all visitors.
• Assist patients with sliding fee scale applications, verifying and following up on required documents.
• Prepare medical insurance billing forms and ensure accurate documentation in patient records.
• Provide support for uninsured programs and distribute metro cards to patients as required.
• Escalate unresolved issues to the Clinic Manager or Health Center Director for resolution.

Job Requirements

• High School Diploma or GED required; additional certifications in healthcare administration are a plus.
• Minimum of 1 year of experience in a related field; 2 years preferred.
• Proficiency in eClinicalWorks or similar systems is highly desirable.
• Familiarity with standard practices and procedures within the medical field.
• Strong customer service skills with the ability to address patient inquiries effectively.
• Spanish-speaking candidates preferred to support diverse patient populations.
• Availability to work evening and weekend shifts as required.
• Excellent organizational skills and attention to detail in documentation and reporting.