Intake Specialist – Spanish

Overview

• Serve as a vital liaison in patient intake processes, ensuring seamless communication and coordination for home care services.
• Facilitate intake operations by managing referrals and documentation from hospitals, physicians, and community sources.
• Ensure compliance with HIPAA regulations and uphold confidentiality in all interactions.
• Collaborate with clinical, administrative, and billing teams to streamline patient onboarding.
• Provide administrative support and resolve intake-related issues promptly and effectively.
• Track and analyze intake metrics to identify areas for operational improvement.
• Utilize specialized systems for data management, ensuring accuracy and efficiency in patient records.
• Contribute to organizational programs by managing patient onboarding processes effectively.

Key Responsibilities & Duties

• Oversee the intake process for new patients, ensuring accuracy in demographic and insurance data collection.
• Conduct intake interviews and gather required documentation efficiently and professionally.
• Follow up on incomplete referrals and pending documents to ensure timely onboarding.
• Handle high call volumes, addressing inquiries and resolving issues effectively.
• Maintain strict adherence to HIPAA regulations and confidentiality standards.
• Collaborate with cross-functional teams to ensure a seamless patient onboarding experience.
• Provide general administrative support to enhance operational efficiency.
• Escalate complex cases and intake issues to appropriate departments for resolution.

Job Requirements

• Bachelor of Science (BS) degree is required for this role.
• Minimum of 1 year of experience in home care intake; 3 years preferred.
• Proficiency in English and Spanish, both spoken and written, is mandatory.
• Experience with systems like HHA Exchange and familiarity with ePaces or Zoho is advantageous.
• Knowledge of Medicare and Medicaid regulations is highly beneficial.
• Strong data entry skills and attention to detail are essential for success.
• Proficiency in Microsoft Office and standard office systems is required.
• Ability to multitask and thrive in a fast-paced, dynamic environment.