Bilingual Case Manager

Bilingual Case Manager Overview

• The Bilingual Case Manager serves as the primary liaison between members and the plan, ensuring effective communication and service coordination.
• This role involves reviewing person-centered service plans and coordinating covered and non-covered benefits for members.
• Engage in monthly communication and follow-ups with members to address identified needs and concerns.
• Document interactions and updates thoroughly in member charts, maintaining accuracy and timeliness.
• Participate in weekly team meetings to discuss member care and operational strategies.
• Work in a hybrid schedule, combining on-site and remote work for optimal flexibility.
• Utilize basic Excel skills for document management, filtering, sorting, and saving files.
• Leverage bilingual skills in Chinese, Spanish, Bengali, Urdu, or Gujarati to effectively communicate with diverse members.

Bilingual Case Manager Key Responsibilities & Duties

• Conduct monthly communications with members to ensure their needs are addressed and service plans are reviewed.
• Coordinate member care with family members, vendor agencies, and internal teams for seamless service delivery.
• Document member interactions and updates in charts, ensuring compliance with organizational standards.
• Participate in weekly team meetings to discuss strategies and address member care concerns.
• Perform basic Excel tasks, including document hiding, saving, filtering, and sorting.
• Provide bilingual support in Chinese, Spanish, Bengali, Urdu, or Gujarati to enhance communication effectiveness.
• Ensure timely follow-up and response to identified items requiring attention for member care.
• Maintain knowledge of member assessment and clinical review procedures to support effective case management.

Bilingual Case Manager Job Requirements

• Associate of Arts (AA) degree required; MSW or RN preferred for advanced case management knowledge.
• Minimum of 1 year of case management experience, with bilingual proficiency in Chinese, Spanish, Bengali, Urdu, or Gujarati.
• Proficiency in basic Excel functions, including document management, filtering, and sorting.
• Strong ability to communicate effectively with members of diverse ages and socioeconomic backgrounds.
• Knowledge of member assessment procedures and clinical review processes.
• Demonstrated ability to read, interpret, and effectively communicate information to members and agency employees.
• Hybrid work schedule requiring on-site presence three days a week and remote work two days.
• Commitment to thorough and timely documentation in member charts and adherence to organizational standards.