State Relations Coordinator

State Relations Coordinator Overview

• The State Relations Coordinator provides administrative support for state relations programs, ensuring smooth communication and efficient processes.
• Serve as the primary contact for routine inquiries from state affiliates, addressing questions and escalating issues as needed.
• Monitor shared inboxes to ensure timely routing and follow-up of state affiliate requests and inquiries.
• Coordinate and maintain state affiliate records, including bylaws, leadership directories, and nonprofit status documentation.
• Assist in organizing and supporting state relations meetings, programs, and events, both virtual and in-person.
• Engage in annual document collection processes, ensuring compliance with State Affiliation agreements.
• Collaborate with internal teams to update state-facing portions of the organization's website and disseminate surveys.
• Provide feedback on process improvements to enhance state support services and operations.
• Work closely with state leaders, association executives, and internal staff to foster effective relationships.

State Relations Coordinator Key Responsibilities & Duties

• Assist state leaders with inquiries regarding programs, services, and established processes, ensuring accurate tracking and resolution.
• Monitor and manage shared inboxes, routing requests and ensuring timely follow-up.
• Provide administrative support for state relations meetings, conferences, and events, including preparation and coordination.
• Maintain and update state affiliate records, ensuring accuracy and compliance with organizational standards.
• Track and manage deadlines for state visits, ensuring timely submission of required information.
• Coordinate annual document collection processes, including leadership directories and End of Year reports.
• Support the annual Delegate Assembly through preparation, tracking, and onsite coordination.
• Collaborate with marketing teams to update relevant website sections and disseminate surveys.
• Provide feedback on service delivery and suggest process improvements to enhance efficiency.

State Relations Coordinator Job Requirements

• Bachelor's degree or equivalent combination of education and experience required.
• Minimum of 2 years of experience in administrative support or customer service roles.
• Proficiency in Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills for diverse audiences.
• Experience working in association or non-profit environments preferred.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong problem-solving skills to identify and implement solutions.
• Familiarity with database systems for accessing and managing member information preferred.