Customer Service

Customer Service Overview

• The Customer Service role offers an opportunity to make a meaningful impact by advocating for participants and providing exceptional service.
• Join a dynamic team dedicated to helping individuals navigate their healthcare benefits and resolve concerns effectively.
• This position is a temp-to-hire opportunity with potential for growth within a reputable organization.
• Enjoy a consistent Monday through Friday schedule, with no weekends or evenings required.
• Gain access to comprehensive training and support to develop expertise in healthcare benefits and customer service.
• Work in a newly renovated, upscale office environment with on-site amenities such as a café and gym.
• Collaborate with a team that values empathy, professionalism, and problem-solving skills.
• Contribute to a growing organization that prioritizes employee development and success.

Customer Service Key Responsibilities & Duties

• Provide empathetic and professional service to participants through various communication channels including phone, email, and in-person interactions.
• Address participant inquiries regarding eligibility, benefits, claims, and plan-related matters with accuracy and clarity.
• Research and resolve participant concerns, ensuring effective solutions and timely responses.
• Collaborate with internal teams, vendors, and external partners to coordinate eligibility updates and resolve issues.
• Assist participants with enrollment processes, forms, and navigating online resources.
• Maintain accurate documentation of participant interactions and ensure clear records are kept.
• Escalate complex concerns to appropriate team members for additional assistance when needed.
• Participate in special projects and contribute to team initiatives as required.

Customer Service Job Requirements

• High School Diploma or GED required; additional certifications in customer service or healthcare are advantageous.
• Minimum of 1 year of experience in customer service, receptionist, or scheduler roles.
• Preferred experience in TPA, insurance carrier, or healthcare-related positions.
• Proficiency in Microsoft Office and typing speed of at least 40 words per minute.
• Strong written and verbal communication skills with attention to detail and accuracy.
• Ability to manage challenging situations with professionalism and a positive demeanor.
• Demonstrated initiative and a genuine desire to serve others and learn.
• Dependability and flexibility to adapt to potential schedule changes, including occasional Saturdays.