Referral Coordinator

Referral Coordinator Overview

• The Referral Coordinator is responsible for managing and coordinating patient referrals as ordered by healthcare providers.
• Ensure patients are aligned with primary care providers before initiating referral processes.
• Collaborate with Patient Care Coordinators to ensure seamless referral operations and patient satisfaction.
• Maintain structured data fields in electronic medical records for accurate referral tracking.
• Coordinate referral appointments with external specialists and communicate with patients and providers.
• Secure insurance authorizations and ensure proper documentation for patient appointments.
• Participate in daily huddles to update referral statuses for patients scheduled for visits.
• Provide coverage at alternate locations and work evenings or weekends as required.
• Adhere to organizational values and contribute to advocacy events when needed.

Referral Coordinator Key Responsibilities & Duties

• Coordinate all aspects of patient referrals, including scheduling and tracking outcomes.
• Ensure proper paperwork is provided to patients for appointments as per provider orders.
• Track referral appointment results and update medical records accordingly.
• Maintain and update specialty provider lists, including accepted payor sources.
• Collaborate with healthcare providers and patients to identify suitable specialists.
• Secure necessary insurance authorizations for referrals and appointments.
• Participate in daily team huddles to discuss referral statuses and patient needs.
• Provide coverage at alternate locations and adapt to evening or weekend schedules.
• Perform additional duties as assigned while maintaining high performance standards.

Referral Coordinator Job Requirements

• High School Diploma or GED required; experience in medical-related fields preferred.
• Proficiency in Microsoft Office Suite, Outlook, and internet applications.
• Strong interpersonal skills to manage sensitive and confidential client information.
• Ability to work with culturally diverse populations and prioritize multiple demands.
• Experience in referral coordination and familiarity with electronic medical records.
• Willingness to work occasional evenings and weekends with advance notice.
• Commitment to organizational values and participation in advocacy events.
• Attention to detail and strong organizational skills for managing referrals.
• Ability to adapt to alternate work locations and schedules as required.