Patient Service Representative

Patient Service Representative Overview

• The Patient Service Representative plays a vital role in ensuring smooth clinic operations and exceptional customer service.
• Welcome and assist patients entering the healthcare center, ensuring accurate enrollment documentation and insurance verification.
• Support providers and patients with scheduling follow-up appointments and consultations efficiently.
• Maintain a welcoming and organized waiting room environment to enhance patient experience.
• Deliver outstanding customer service to patients and internal/external customers.
• Contribute to the daily operations of the clinic front office with professionalism and accuracy.
• Collaborate with the healthcare team to ensure seamless patient care and satisfaction.
• Opportunity to work in a dynamic healthcare setting with potential evening and weekend shifts.

Patient Service Representative Key Responsibilities & Duties

• Schedule patient appointments professionally and accurately, ensuring optimal clinic workflow.
• Greet and register patients upon arrival, assisting with the registration process as needed.
• Verify insurance coverage and pre-authorizations for scheduled patients.
• Answer phone calls, direct callers appropriately, and take messages for providers.
• Conduct reminder calls and outreach to patients for rescheduling appointments.
• Prepare medical insurance billing forms and assist clients with sliding fee scale applications.
• Maintain a clean and organized reception area and waiting room environment.
• Participate in daily huddles and contribute to team discussions and planning.

Patient Service Representative Job Requirements

• High School Diploma or GED required; additional certifications in medical administration preferred.
• Minimum of 2 years of experience in a related field; eClinicalWorks experience is a plus.
• Proficiency in standard medical field concepts, practices, and procedures.
• Spanish-speaking candidates are preferred for enhanced patient communication.
• Ability to work evening and weekend shifts as required.
• Strong organizational skills and attention to detail for accurate documentation and reporting.
• Excellent customer service skills to meet and exceed patient expectations.
• Capability to commute to multiple clinic locations as needed.