Patient Service Representative

Patient Service Representative Overview

• The Patient Service Representative is a vital member of the healthcare team, ensuring smooth clinic operations and exceptional patient experiences.
• Greet and assist patients entering the clinic, ensuring accurate documentation and insurance verification.
• Facilitate scheduling of follow-up appointments and consultations, supporting providers and patients effectively.
• Deliver outstanding customer service to internal and external stakeholders, fostering a welcoming clinic environment.
• Perform professional and efficient scheduling of patient appointments, ensuring timely and accurate processes.
• Assist with patient registration, including kiosk usage and demographic checks during check-in.
• Support uninsured patients with Sliding Fee Scale applications, verifying and following up on necessary documents.
• Maintain a clean and organized reception and waiting area, ensuring a positive patient experience.
• Participate in daily huddles and contribute to the clinic’s operational efficiency.

Patient Service Representative Key Responsibilities & Duties

• Greet patients upon arrival, register and check them in, ensuring accuracy in documentation.
• Verify insurance coverage and pre-authorization for scheduled patients, ensuring compliance with clinic policies.
• Answer phone calls, direct callers appropriately, and take messages as needed.
• Assist patients with registration processes, including kiosk usage and demographic updates.
• Prepare medical insurance billing forms and reconcile visit co-payments and sliding scale fees.
• Conduct reminder calls and outreach to patients for rescheduling appointments.
• Maintain a clean and organized reception area, ensuring a welcoming environment for patients.
• Collaborate with clinic staff to ensure smooth operations and address patient concerns effectively.
• Support transportation arrangements for patients and distribute metro cards during visits.

Patient Service Representative Job Requirements

• High School Diploma or GED required; familiarity with medical field concepts and practices preferred.
• 1-2 years of experience in a similar role; E-Clinical Works experience is a plus.
• Proficiency in scheduling, registration, and insurance verification processes within a healthcare setting.
• Ability to work evening and weekend shifts as needed, ensuring clinic coverage.
• Strong organizational and multitasking skills, with attention to detail and accuracy.
• Excellent communication and customer service skills, fostering positive interactions with patients and staff.
• Spanish-speaking ability preferred, enhancing communication with diverse patient populations.
• Willingness to commute to multiple clinic locations as required.
• Commitment to maintaining a clean and organized clinic environment, ensuring patient satisfaction.