Patient Service Representative

Patient Service Representative Overview

• The Patient Service Representative plays a vital role in ensuring smooth clinic operations and exceptional customer service.
• Serve as the first point of contact for patients entering the healthcare center, ensuring a welcoming atmosphere.
• Accurately complete enrollment documentation and verify insurance coverage for patients.
• Assist providers and patients with scheduling follow-up appointments and consultations.
• Facilitate efficient operations of the clinic front office, including patient registration and check-in.
• Deliver outstanding customer service to patients and internal/external customers.
• Contribute to a clean, organized, and welcoming reception area for all visitors.
• Participate in daily huddles and collaborate with team members to enhance clinic efficiency.

Patient Service Representative Key Responsibilities & Duties

• Schedule patient appointments professionally and efficiently, ensuring accuracy in all bookings.
• Greet patients upon arrival, register them, and assist with the registration process.
• Verify insurance coverage for scheduled patients, including pre-authorization checks.
• Answer telephone calls, direct callers to appropriate personnel, and take messages as needed.
• Conduct reminder calls and outreach to patients for rescheduling appointments.
• Prepare medical insurance billing forms and assist clients with sliding fee scale applications.
• Document patient information, including insurance eligibility and assigned PCP, at each visit.
• Maintain cleanliness and organization of the reception area and waiting room.
• Participate in daily reconciliation of metro cards issued to patients.

Patient Service Representative Job Requirements

• High School Diploma or GED required; familiarity with medical field practices preferred.
• 1-2 years of experience in a related field; E-Clinical Works experience is a plus.
• Proficiency in patient registration, insurance verification, and scheduling tasks.
• Ability to work evening and weekend shifts as needed.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Spanish-speaking candidates preferred to enhance communication with diverse patient populations.
• Excellent customer service skills, dedicated to creating positive patient experiences.
• Ability to commute to various clinic locations as required.