Provider Relations Manager

Provider Relations Manager Overview

• The Provider Relations Manager oversees the provider relations team, ensuring productivity and accountability in a dynamic environment.
• Collaborates with the VP of Provider Relations to align departmental goals and strategies effectively.
• Manages a team of seven staff members, fostering a positive and productive work environment.
• Ensures high-quality customer service for providers and internal teams, addressing inquiries promptly.
• Works in a hybrid setup, reporting to Spring Valley office three days a week and Brooklyn office one day weekly.
• Provides flexibility with remote work on Fridays, supporting work-life balance for employees.
• Offers a competitive salary range based on experience, reflecting the role's importance.
• Ideal for candidates with leadership skills and a willingness to learn provider relations processes.

Provider Relations Manager Key Responsibilities & Duties

• Manage staff workflows and ensure departmental deadlines are consistently met.
• Hold team members accountable for their productivity and outcomes.
• Foster a positive and collaborative work environment within the provider relations team.
• Oversee provider contract workflows, ensuring compliance and efficiency.
• Maintain and manage the provider directory to ensure accuracy and accessibility.
• Address provider-related inquiries, delivering prompt and effective solutions.
• Collaborate with internal teams to align provider relations strategies with organizational goals.
• Ensure high levels of customer service and satisfaction among providers.

Provider Relations Manager Job Requirements

• Associate of Applied Science (AAS) degree or equivalent educational background.
• Minimum two years of proven team management experience in a health plan environment.
• Experience in provider relations or similar roles is advantageous but not mandatory.
• Strong leadership skills with the ability to foster team collaboration and accountability.
• Proficiency in managing workflows and meeting deadlines in a fast-paced environment.
• Flexibility to work in a hybrid setup, including office and remote work arrangements.
• Excellent communication skills to address provider inquiries and collaborate with internal teams.
• Commitment to delivering high-quality customer service and maintaining provider satisfaction.