Accounts Receivable Specialist

Accounts Receivable Specialist Overview

• The Accounts Receivable Specialist will manage resident accounts and lease administration, ensuring accurate records and excellent customer service throughout the resident lifecycle.
• Provide support for resident inquiries and resolve issues via email and phone promptly and professionally.
• Perform lease administration tasks, including move-ins, move-outs, renewals, and security deposit processing with accuracy and timeliness.
• Ensure compliance with regulatory requirements, including processing vacates within the specified timeframe.
• Assist in accounts receivable activities such as billing, payment discrepancies, and returned check processing.
• Reconcile banking information and manage security deposit funds during tenant transitions.
• Collaborate with internal teams to enhance operational efficiency and resident satisfaction.
• Contribute to a dynamic and fast-paced environment, adapting to changing priorities and challenges.

Accounts Receivable Specialist Key Responsibilities & Duties

• Deliver exceptional customer service to residents, addressing inquiries and resolving issues promptly.
• Process lease administration tasks, ensuring accuracy and adherence to deadlines.
• Manage move-out charges and security deposit refunds in compliance with regulations.
• Perform accounts receivable duties, including verification letters and payment processing.
• Reconcile tenant ledger adjustments and resolve discrepancies effectively.
• Maintain accurate records and ensure data integrity across systems.
• Collaborate with the accounting team to streamline processes and improve efficiency.
• Adapt to a fast-paced environment, managing multiple tasks under pressure.

Accounts Receivable Specialist Job Requirements

• Associate of Science (AS) degree or equivalent education required.
• Minimum of 2 years of experience in tenant accounts receivable; 5 years preferred.
• Proficiency in Microsoft Office Suite and real estate operating systems, particularly MRI.
• Strong analytical skills for resolving complex issues and reconciling tenant ledgers.
• Excellent verbal and written communication skills with a customer-focused approach.
• Superior organizational and time management skills, with the ability to multitask effectively.
• Flexibility to work occasional overtime as required.
• Experience in a multi-family environment is a plus.