Clinical Support Assistant

Clinical Support Assistant Overview

• The Clinical Support Assistant will provide essential administrative support within a healthcare setting, ensuring smooth operations and effective communication.
• Serve as a liaison between patients, physicians, and staff, facilitating efficient information flow and service delivery.
• Conduct initial outreach, schedule appointments, and gather necessary patient information to optimize care processes.
• Support prescription renewal requests and maintain accurate patient records and documentation.
• Provide professional administrative support including answering calls, routing messages, and managing correspondence.
• Collaborate with a dedicated team to provide resources and care to students and families in school districts.
• Work on-site in a collaborative environment, interacting with families and healthcare professionals.
• Utilize strong interpersonal and communication skills to enhance patient and team experiences.

Clinical Support Assistant Key Responsibilities & Duties

• Act as a liaison between patients and physicians, ensuring effective communication and service delivery.
• Complete patient forms, obtain records, and maintain accurate documentation for the department.
• Process prescription renewal requests and coordinate with medical providers as needed.
• Answer calls, route messages, and provide professional phone support to patients and staff.
• Schedule appointments and conduct initial outreach to gather pertinent patient information.
• Collaborate with team members to support school districts and provide resources to families.
• Ensure compliance with deadlines and maintain attention to detail in all administrative tasks.
• Utilize self-motivation and multitasking abilities to manage a dynamic workload effectively.

Clinical Support Assistant Job Requirements

• High School diploma or GED required; additional certifications in healthcare administration are advantageous.
• Minimum of two years of administrative or clerical experience within a healthcare or similar setting.
• Strong communication and interpersonal skills to interact effectively with patients and staff.
• Proficiency in managing patient records, scheduling systems, and prescription renewal processes.
• Ability to multitask, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Professional phone etiquette and analytical skills to support administrative operations.
• Self-directed and motivated, capable of working independently and collaboratively.
• Comfortable working on-site and traveling weekly to designated office locations.