Case Management Supervisor

Case Management Supervisor Overview

• The Case Management Supervisor oversees healthcare case management staff, ensuring quality care delivery and adherence to policies and standards.
• Collaborates with multidisciplinary teams to achieve optimal health outcomes for patients through monitoring and evaluation.
• Provides direct case management services to diverse populations, addressing specific needs and resolving patient concerns effectively.
• Develops and supervises patient-focused care plans, ensuring input from care teams and patients.
• Conducts quality assurance and improvement activities to enhance service delivery and patient satisfaction.
• Represents the organization in external venues to promote services and foster partnerships.
• Ensures compliance with local, state, and federal regulations, maintaining accurate records and documentation.
• Participates in outreach and recruitment activities to promote agency services effectively.

Case Management Supervisor Key Responsibilities & Duties

• Supervise healthcare case management staff, providing training, coaching, and performance reviews to ensure service quality.
• Coordinate patient care activities, including assessments, care planning, and crisis intervention.
• Monitor team performance to meet service goals and quotas set by the department.
• Provide direct case management services, collaborating with care teams and families to achieve positive health outcomes.
• Ensure accurate record-keeping and timely reporting of patient interactions and care plans.
• Participate in quality improvement initiatives, collaborating with internal and external entities.
• Address patient grievances and complaints, ensuring smooth operation of case management services.
• Represent the agency at external venues, promoting services and building partnerships.

Case Management Supervisor Job Requirements

• Bachelor’s degree in health, nursing, public health, or related field required; advanced degree preferred.
• Minimum of four years of relevant experience, with one year of supervisory experience preferred.
• Experience working with diverse populations, including individuals with mental health conditions and chronic illnesses.
• Proficiency in software applications such as Word, Excel, and healthcare databases.
• Strong communication skills and ability to work collaboratively in team settings.
• UAS-NY certification required within one month of hire.
• Flexibility to work evenings and weekends as needed.
• Commitment to the organization’s mission and values, with excellent customer service skills.