Desktop Support Engineer

Desktop Support Engineer Overview

• The Desktop Support Engineer provides technical support to ensure seamless operations for staff and executives.
• This role is fully onsite, offering hands-on engagement with cutting-edge technologies.
• Collaborate with a dynamic IT team to maintain and enhance technical systems.
• Support a diverse range of hardware and software, including Windows 11 and MS365 applications.
• Provide high-touch, white-glove support to executives and staff for optimal productivity.
• Work in a fast-paced environment, troubleshooting and resolving technical issues promptly.
• Contribute to IT project plans and documentation for streamlined operations.
• Ensure continuity of end-user technologies and maintain secure systems.
• Opportunity to work closely with management on technical and operational initiatives.

Desktop Support Engineer Key Responsibilities & Duties

• Provide immediate technical support to staff and remote offices as needed.
• Create user accounts, configure laptops, and set up workstations efficiently.
• Respond to hardware and software issues with effective solutions.
• Document service desk procedures for IT professionals and end-users.
• Collaborate with the IT team to identify areas for improvement and consolidation.
• Troubleshoot and resolve software, hardware, and network issues promptly.
• Provide remote and on-call support for after-hours tasks.
• Assist with office moves and system upgrades to ensure smooth transitions.
• Execute tasks related to meetings, including audio and visual equipment setup.

Desktop Support Engineer Job Requirements

• Bachelor of Science degree in a relevant field is required.
• 1-4 years of experience in desktop support or related IT roles.
• Proficiency in MS365 applications, including Teams and SharePoint.
• Strong knowledge of Windows 11 and Zoom platforms.
• Familiarity with hardware such as printers, laptops, and iPhones.
• Ability to work independently and escalate issues when necessary.
• Excellent problem-solving skills and attention to detail.
• Experience working under pressure in a fast-paced environment.
• Flexibility to adapt to varying schedules and tasks.