Medical Receptionist

Medical Receptionist Overview

• The Medical Receptionist serves as the first point of contact for patients, providers, and visitors in a healthcare setting.
• Responsible for delivering a welcoming and professional experience while supporting daily clinic operations.
• Manages provider schedules, coordinates appointments, and confirms patient visits to ensure seamless operations.
• Handles rescheduling and no-show follow-up, ensuring patient care continuity.
• Answers and directs calls, greets visitors, and maintains visitor records with accuracy.
• Supports administrative functions such as scheduling meetings, processing mail, and general office operations.
• Works in a fast-paced healthcare environment, managing multiple priorities effectively.
• Contributes to improving patient experiences and care through exceptional service and organizational skills.

Medical Receptionist Key Responsibilities & Duties

• Serve as the primary contact for patients, providers, and visitors, ensuring a welcoming experience.
• Manage provider schedules, coordinate appointments, and confirm patient visits accurately.
• Handle rescheduling and follow-up for no-show appointments, maintaining patient care standards.
• Answer and direct calls, greet visitors, and maintain accurate visitor records.
• Support administrative tasks such as scheduling meetings and processing mail efficiently.
• Assist with general office operations, ensuring smooth workflow and organization.
• Provide exceptional customer service and phone etiquette in all interactions.
• Maintain attention to detail and organization in a fast-paced healthcare environment.

Medical Receptionist Job Requirements

• High School Diploma or GED required; additional certifications in healthcare administration preferred.
• Minimum of 1 year of experience in healthcare, customer service, or related fields.
• Proficiency in MS Office applications, including Word, Excel, Outlook, and Access.
• Knowledge of medical terminology and experience with EMR systems preferred.
• Bilingual proficiency in English and Spanish is highly desirable.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• Passion for contributing to an organization focused on improving patient experiences and care.
• Compliance with healthcare screening requirements, including tuberculosis (TB) screening.