Operations Assistant

Operations Assistant Overview

• The Operations Assistant role focuses on supporting banking operations with precision and efficiency.
• Utilize your banking knowledge to manage operational tasks and ensure compliance.
• Collaborate with branches and customers to address inquiries and provide solutions.
• Leverage Excel, Word, and Outlook skills to streamline workflows and communication.
• Contribute to a dynamic environment requiring adaptability and multitasking.
• Work in a team-oriented setting, ensuring compliance and dual control standards.
• Perform manual entry tasks with accuracy and attention to detail.
• Engage in a role with consistent hours and rare overtime requirements.

Operations Assistant Key Responsibilities & Duties

• Handle incoming calls from customers and branches, providing timely assistance.
• Manage multiple assignments adhering to strict schedules and deadlines.
• Ensure compliance with banking regulations and dual control procedures.
• Perform manual data entry tasks with high accuracy and efficiency.
• Utilize Microsoft Excel and Word for operational documentation and reporting.
• Adapt to changes in processes and workflows with ease.
• Collaborate with team members to maintain a cohesive work environment.
• Support branch operations with administrative and operational tasks.

Operations Assistant Job Requirements

• Bachelor of Arts (BA) degree required for the position.
• Minimum of 2 years of experience in banking or branch operations.
• Proficiency in Microsoft Excel, Word, and Outlook for operational tasks.
• Strong communication and comprehension skills to interact effectively.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Team-oriented mindset with adaptability to changing work conditions.
• Comfortable with manual data entry and traditional operational methods.
• Commitment to compliance and accuracy in all operational tasks.