Receptionist

Receptionist Overview

• The Receptionist provides a welcoming environment for visitors and participants, ensuring smooth operations at the client’s center.
• Act as the first point of contact, managing inquiries and directing visitors appropriately.
• Support administrative and programmatic functions, contributing to the center’s inclusive atmosphere.
• Maintain a clean and organized reception area, enhancing visitor experience.
• Provide data entry support using Salesforce and other tools, ensuring accurate records.
• Assist with event preparation, including managing RSVP lists and processing transactions.
• Register new participants, explaining services and guiding them through the process.
• Collaborate with volunteers and provide training for front desk coverage.
• Support the center’s participation in community events and pride celebrations.

Receptionist Key Responsibilities & Duties

• Greet and direct participants and visitors entering the center, ensuring a positive experience.
• Manage phone calls, responding, transferring, or following up as necessary.
• Provide information and referrals to callers and participants, maintaining accurate data lists.
• Create flyers and signs for programs and special events to promote engagement.
• Ensure incoming mail and deliveries are handled per established guidelines.
• Maintain participant RSVP lists for events, processing cash transactions for fee-based activities.
• Provide peer-level coverage during colleagues’ absences to ensure continuity of operations.
• Support the center’s programming and operations through administrative tasks.
• Perform other tasks and duties as assigned by the director.

Receptionist Job Requirements

• High School Diploma or GED is required for this entry-level role.
• Minimum of 2 years of experience in a similar receptionist or administrative position.
• Proficiency in managing multiple phone lines and transferring calls effectively.
• Experience with Salesforce or similar data entry tools is preferred.
• Strong organizational skills with the ability to maintain a clean and welcoming reception area.
• Ability to create promotional materials such as flyers and signs for events.
• Comfortable providing training and guidance to volunteers for front desk coverage.
• Commitment to fostering an inclusive and welcoming environment for all visitors.
• Flexibility to support community events and pride celebrations as needed.