Customer Service Representative

Duties: 

• Promptly respond and assist customer inquiries via phone or email 
• Maintain a positive and professional attitude toward customers at all times 
• Acknowledge and resolve customer concerns and complaints 
• Maintain knowledge of products and services in order to appropriately communicate with customers 
• Process orders, forms, and requests 
• Keep records of customer interactions, comments, and concerns 
• Ensure all transactions are completed in compliance with federal, state, and local regulations 
• Maintain a clean and organized work environment 
• Communicate with colleagues as necessary 
• Provide feedback on the efficiency of the customer service process 
• Ensure customer satisfaction and professional support 

Requirements: 

• High school diploma or equivalent 
• Fluency in the English language 
• Experience working with customer support 
• Ability, willingness, and comfort to engage with customers 
• Exceptional attention to detail and ability to multi-task 
• Comfortable using computers 
• Strong problem-solving skills 
• Able to work flexible hours, including early morning, evenings, weekends, and holidays