Temp with strong communication skills and excellent organization/time management skills needed for a Member Services department!
Job Detail
Job Description
Responsibilities:
- Member Communication: Contact members primarily via Zoom to remind them about membership renewal deadlines, ensuring clear and professional communication.
- Performance Monitoring: Adhere to call volume quotas and maintain detailed logs of call durations and member interactions.
- Data Management: Perform data entry tasks including processing payments, updating member records, and taking detailed notes during interactions.
- System Proficiency: Utilize Customer Relationship Management (CRM) and Association Management Systems (AMS) effectively. Training on specific systems like Nimble and Salesforce will be provided, but prior experience is a plus.
Qualifications:
- Skills: Excellent verbal communication and interpersonal skills, strong organizational and time management abilities.
- Experience: Previous experience in customer service or member services is preferred. Familiarity with CRM or AMS platforms is advantageous.
- Schedule: Monday to Friday, 8:30 AM to 5:00 PM, with one hour for lunch. Initial on-site training may be required, followed by remote work.
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