Project Support Specialist

Primary Responsibilities:

• Administer the dedicated support email, handling inquiries from both external users (employers and members) and internal teams.
• Conduct employer training sessions for I-Remit across all funds, using either in-person or webinar formats, including preparation and distribution of necessary supporting materials.
• Serve as the primary contact between the Contributions Departments and employers regarding I-Remit related issues.
• Assist the IT Support Manager in responding to internal end-user requests regarding various business systems, which may involve telephone, email, or in-person support.
• Manage and escalate support tickets, coordinate testing of solutions, and ensure effective resolution of issues.
• Participate in user acceptance testing and quality assurance for system modifications, working closely with the project teams to ensure high standards.
• Develop and implement collaborative tools using SharePoint or Microsoft Products as per departmental needs, in collaboration with the Project Manager.
• Provide regular updates on the status of ongoing tasks and projects.
• Perform additional clerical and support functions for the IT Department.
• Support the Executive Director, Assistant Executive Director, and IT Director on special projects and initiatives.
• Undertake other duties necessary to support the department's goals.

Education and Experience:

• An Associate degree in Business Administration or a related field, with relevant professional experience.
• Alternatively, a high school diploma or equivalent, complemented by three years of relevant administrative experience.