Helpdesk Manager

Responsibilities/Job Duties:

• Run the help desk, including staff supervision, asset supply, and deployment and vendor management
• Receive and respond to IT queries promptly
• Manage asset inventory
• Assist employees when required, with technical issues and document incidents for future reference
• Collaborate with internal partners to implement new technologies to improve operational efficiency
• Prepare periodic reports for management with recommendations and trends
• Supervise all tasks involved in managing a help desk
• Practice and teach customer service, sales, marketing, and effective communication to fellow employees

Qualifications:

• 3-5 years of experience in the industry
• Bachelor's degree preferred
• Demonstrable skills troubleshooting a wide range of technical problems
• Strong organizational skills with eye for detail
• At least 1+ years spent leading others in a help desk environment
• Excellent written and verbal communication skills