Cloud Infrastructure Engineer

Key Responsibilities:

Strategic Planning and Implementation:

• Develop and execute comprehensive infrastructure and cloud strategies aligned with the Center’s goals;
• Design, implement, and optimize hybrid and multi-cloud solutions, including Azure services, virtual machines, and Microsoft 365 applications, to enhance operational efficiency, scalability, and cost-effectiveness; and
• Conduct ongoing evaluation of cloud technologies and industry trends to inform strategic roadmap development.

Infrastructure Management and Optimization:

• Manage and optimize the technology infrastructure, including Microsoft 365, Microsoft Entra ID, Intune, and Azure resources to ensure optimal performance and resource utilization;
• Implement and maintain robust backup and recovery procedures to safeguard critical data; and
• Perform capacity planning and performance tuning to optimize system efficiency and responsiveness. 

Security and Compliance:

• Implement and enforce comprehensive security frameworks and access controls across Microsoft 365, Azure, and on-premises systems, ensuring compliance with industry regulations (e.g., HIPAA, GDPR);
• Monitor and respond to security threats and incidents, taking appropriate actions to mitigate risks; and
• Conduct regular security assessments and audits to identify vulnerabilities and implement remediation measures. 

User Support and Management:

• Manage user accounts, licenses, and policies to ensure appropriate access levels and permissions;
• Provide technical support for Microsoft Teams, OneDrive, SharePoint, and cross-platform collaboration tools, addressing issues while ensuring data integrity and security; and
• Collaborate with end-users and key stakeholders to identify and implement technology solutions that improve productivity and enhance the user experience.

Automation and Scripting: 

• Develop and maintain scripts and automation workflows in Microsoft Power Automate, Azure Logic Apps, and Intune to automate routine tasks and improve operational efficiency; and
• Leverage automation frameworks to streamline infrastructure management, reducing manual effort in areas such as license management, security compliance, and monitoring. 

Project Management and Collaboration:

• Contribute to infrastructure and cloud projects from inception to completion, ensuring timely delivery and adherence to project goals;
• Collaborate effectively with team members to achieve shared objectives and provide support as needed;
• Participate in performance reviews and professional development activities to enhance skills and knowledge; and 
• Additional tasks as necessary.

Qualifications:  

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; 
• 3-5 years of experience in infrastructure management, including a minimum of 3 years managing cloud services within Microsoft 365 and Azure, with hands-on expertise in both on-premises and cloud solutions;
• Proven experience with cross-platform migrations, including between Google Workspace, Microsoft 365, and Azure environments;
• Advanced proficiency in Microsoft 365 and Microsoft Entra ID administration including a deep understanding of Microsoft Intune for device management;
• In-depth knowledge of Azure services, including Azure Virtual Machines, Azure Storage, networking, disaster recovery, and security solutions;
• Expert-level technical skills in operating systems (Windows Server, Linux), networking (TCP/IP, routing, switching), Azure Network Security Groups (NSG), virtualization (Hyper-V, Azure Virtual Desktop), cloud configuration, Azure resource management (VMs, Storage Accounts, Virtual Networks), and backup/disaster recovery solutions;
• Proficiency in PowerShell scripting and automation tools, such as Microsoft Power Automate;
• Experience troubleshooting and resolving complex technical issues within Microsoft 365 and Azure environments.
• Strong problem-solving and analytical skills; and
• Excellent communication and documentation skills.  

Preferred Qualifications:

• Industry-recognized certifications in Microsoft 365 Administration, Azure, and Security Compliance;
• Experience with Google Workspace administration, user management, security, and policy enforcement;
• Proficiency in Python and Kusto Query Language (KQL);
• Experience with other cloud platforms (e.g., AWS); and
• Prior experience working in the nonprofit sector.