Desktop Support Technician

Responsibilities: 

• Administration and maintenance of workstations and other hardware; including asset management 
• Troubleshoot and resolve desktop, software, phone, and other IT issues 
• Provide support using remote diagnostics and access tools to internal and offsite employees 
• Respond and manage IT support tickets and provide resolution and completion of issues 
• Support aspects of our office IT infrastructure, including design, implementation, and end user interaction 
• Mentor and support team members in their daily workload, offering assistance and support for more advanced problems 
• Handle onboarding and deactivation of employee accounts 
• Identify and create documents for knowledgebase 
• Perform other duties as assigned 

Qualifications: 

• Strong hands-on technical skill with personal computers, laptops, and other devices 
• Experience in customer service and IT support 
• Experience with PC and Apple hardware and software 
• Willingness to learn 
• Excellent written and verbal communication skills 
• Great teamwork, analytical, and problem-solving skills 
• Ability to research and resolve issues escalated due to the complexity and/or time restrictions 
• Must work well in a multi-task environment 
• Must be a self-starter, with the ability to establish priorities