Business System Analyst

Responsibilities:

Technical Support/Business Expertise

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
• Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.
• Provide ongoing user support for ad hoc questions, inquiries, and service requests.
• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.

Issue Resolution

• Resolve medium, moderately complex production issues by: 
  • Performing initial triage for severity and business impact of system/application failures.
  • Troubleshooting and analyzing to determine root cause of issues.
  • Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
  • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
• Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.

Project/Program Support

• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
• May act as Business Lead/Coordinator on moderate single area/department projects.

Business Testing

• Coordinate testing plans with Business area and IT.
• Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements.
• Document and may, in some cases, execute test plans and scenarios.
• Analyze and verify testing results for accuracy, relevance and completeness.
• Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc. 
• Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.

System Configuration

• Configure and maintain moderately critical system tables and data elements across multiple system environments.
• Analyze, develop and implement configuration changes to improve system performance and user efficiency.
• Monitor configuration for accuracy and compliance to change control processes.

Qualifications:

• Bachelor's degree or advanced degree (where required).

• 3+ years of experience in related field.

• In lieu of degree, 5+ years of experience in related field.

• Microsoft Excel Required.