Gaining hands-on experience with a close-knit team, establishing connections with a leading bank, and networking with diverse IT professionals – a fantastic stepping stone for your career.
Help Desk
in Information Technology ContractJob Detail
Job Description
Responsibilities/Job Duties:
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email, and chat
- Provide user assistance
- Document user interactions
- Run diagnostics to resolve user-reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes, and repair computer hardware and software
- Follow-up on tickets to ensure issues are resolved
Qualifications:
- Microsoft Certified Systems Engineer designation, preferred
- 2+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Available to work overtime or outside regular business hours
- Proficiency with Widows and IOS computers
- Excellent communication skills
- Detail-oriented, ability to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
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