Field Service Technician

Shift: M-F 9am-5pm (in the field and onsite)

Temp's Responsibilities: 

• Upgrade existing iPhone devices from iPhone XR, 7, to remove the Maas360 MDM platform to the Intune MDM platform
• Update all existing desk phone lines from a hot desk feature to a standard extension voicemail feature.
• Confirm that all extensions at 199 Water Street is accurate.
• Upgrade A/V equipment at various locations to provide at least one conference room with a Teams room feature.
• Will need to be able to commute to office locations across the 5 boroughs
• Replace hardware on computers such as fans, hard drives, ram, etc.
• Re-image computers using the current SCCM settings. 
• Troubleshoot errors from applications and operating systems.
• Troubleshoot network connectivity on computers, printers, phones, etc.
• Troubleshoot and repair printers by replacing internal components such as formatters, maintenance kits, rollers, etc.
• Troubleshoot video conferencing systems for connectivity, sound, and video problems.
• Maintain inventory of MIS computer equipment
• Able to perform office moves, printer moves/relocation and assist with new site setups.
• Knowledge with supporting and maintaining iPhone and Android devices.
• Monitor and update internal support ticketing system.
• Train and orient staff on use of hardware and software.
• Configure Network copiers for scanning and printing.
• Assist our various department with special project requiring technical setups.
• Knowledge with support office landline. Spectrum VOIP a plus.
• Other duties as assigned by the Director of User Experience.
  • Knowledge and familiarity with cloud software like O365
  • Knowledge and familiarity with Microsoft Intune
  • Knowledge with A/V technology such as, Creston and Logitech peripherals.
  • Knowledge and familiarity with Citrix/VMWare
  • Basic Knowledge working with Meraki switches.

Key Requirements:

• 3-5 years of experience in PC and desktop/end-user support
• Strong working knowledge of MS Windows, MS Office and O365.
• Troubleshooting Skills for iOS and Android devices.
• Basic networking knowledge and concepts
• Experience with asset management systems and procedures, such as asset tagging, labeling, audits, etc.
• Excellent communication and organizational skills
• Experience with videoconferencing, audio/video, phone work, and cabling a plus
• Able to commute to all five boroughs throughout NYC.
• Able to lift up to 50lbs