Become a vital part of our team as a Field Service Technician, where you’ll troubleshoot, repair, and maintain equipment to ensure seamless operations and customer satisfaction.
Field Service Technician
in Information Technology ContractJob Detail
Job Description
Shift: M-F 9am-5pm (in the field and onsite)
Temp's Responsibilities:
- Upgrade existing iPhone devices from iPhone XR, 7, to remove the Maas360 MDM platform to the Intune MDM platform
- Update all existing desk phone lines from a hot desk feature to a standard extension voicemail feature.
- Confirm that all extensions at 199 Water Street is accurate.
- Upgrade A/V equipment at various locations to provide at least one conference room with a Teams room feature.
- Will need to be able to commute to office locations across the 5 boroughs
- Replace hardware on computers such as fans, hard drives, ram, etc.
- Re-image computers using the current SCCM settings.
- Troubleshoot errors from applications and operating systems.
- Troubleshoot network connectivity on computers, printers, phones, etc.
- Troubleshoot and repair printers by replacing internal components such as formatters, maintenance kits, rollers, etc.
- Troubleshoot video conferencing systems for connectivity, sound, and video problems.
- Maintain inventory of MIS computer equipment
- Able to perform office moves, printer moves/relocation and assist with new site setups.
- Knowledge with supporting and maintaining iPhone and Android devices.
- Monitor and update internal support ticketing system.
- Train and orient staff on use of hardware and software.
- Configure Network copiers for scanning and printing.
- Assist our various department with special project requiring technical setups.
- Knowledge with support office landline. Spectrum VOIP a plus.
- Other duties as assigned by the Director of User Experience.
- Knowledge and familiarity with cloud software like O365
- Knowledge and familiarity with Microsoft Intune
- Knowledge with A/V technology such as, Creston and Logitech peripherals.
- Knowledge and familiarity with Citrix/VMWare
- Basic Knowledge working with Meraki switches.
Key Requirements:
- 3-5 years of experience in PC and desktop/end-user support
- Strong working knowledge of MS Windows, MS Office and O365.
- Troubleshooting Skills for iOS and Android devices.
- Basic networking knowledge and concepts
- Experience with asset management systems and procedures, such as asset tagging, labeling, audits, etc.
- Excellent communication and organizational skills
- Experience with videoconferencing, audio/video, phone work, and cabling a plus
- Able to commute to all five boroughs throughout NYC.
- Able to lift up to 50lbs
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