FP&A Manager

Responsibilities: 

• Serve as financial lead and liaison to multiple departments 
• Perform monthly close responsibilities 
• Review monthly expenses and provide accruals to accounting 
• Provide variance analysis for summary memo to executive management 
• Distribute and review results with department managers and senior management monthly 
• Identify areas of risk and opportunities 
• Lead annual budget, financial forecast, forecast, and planning processes 
• Prepare, refine, and continuously improve KPI dashboards, monthly financial reviews (actual against budget), and executive presentations 
• Partner and collaborate with function/department leaders to prepare a financial analysis to support strategic initiatives and performance measurement 
• Drive forecasting functions in a complex contact center operation 
• Create and manage the development of volume forecasts for our contact centers and other relevant aspects including analyses, project management, and presentation of volume forecast 
• Align with channel planning teams on macro-outlooks and be able to translate volume drivers into impacts in the forecast. In addition, understand the drivers behind variance and incorporates these insights into planning 
• Work with other teams to maintain and build best-in-class forecasting models aiming to drive incremental accuracy in volume forecasting 
• Partner with management to create efficient capacity planning based on the forecast to drive operational excellence 
• Collaborate with key stakeholders, such as technology and operations support, to provide analytical and financial rigor and evaluate strategic initiatives 
• Support contract negotiations and provide financial guidance on significant business decisions 
• Must understand operations for groups supported and work to identify savings/synergy opportunities and mitigate risks 

Qualifications: 

• Bachelor’s degree in Finance or Accounting 
• 5+ years of professional experience in a financial planning/accounting/operations analysis position 
• Experience building robust and interconnected financial models that help forecast trends 
• Ability to retrieve, analyze, and generate insights from data 
• Knowledge of financial planning would be an advantage 
• Ability to work with people and develop relationships across various departments and at all levels 
• Strong communication and presentation skills; can summarize and present conclusions in a succinct manner 
• Ability to work closely with departments to develop an understanding of operations 
• Ability to work independently and take ownership of projects with minimum supervision 
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment 
• Thorough accounting knowledge including an understanding of financial statements 
• Advanced MS Excel knowledge 
• Must have legal right to work in the U.S.