IT Support Specialist

Key Responsibilities:

• Support Financial Centers and back-office staff by setting up equipment through Preventative Maintenance, installations, modifications, and repairs on all affiliated hardware/software, including but not limited to:
  • ATMs, Desktops, Laptops, Phones, Tablets, Printers, Server Rooms
  • Responsible for timely resolution of requests received through Incident Management and other ticketing systems
  • Ensure prompt, professional, and efficient service to both internal and external clients
  • Work independently during hours, to resolve issues with limited guidance from others
• Administrative duties are expected to be completed to provide management with the information necessary to track progress and staffing needs, these include:
  • Ticketing and asset system updates
  • Expected to answer general questions and aid others as needed
  • Maintain assignments to completion

Qualifications:

• Technical work history, with experience in Field Service Maintenance on desktops, laptops and tablets using Trouble Management Systems, diagnostic tools, Asset Management Systems and other tools to effectively execute daily operations
• Technical Certificates such at A+
• Team orientated professional with excellent communication skills  
• Familiarity with geographic area preferred
• Articulate specific repairs, installs, and maintenance related work to clients in non-technical terms
• Highly motivated, self-starter that requires little hands-on management. Able to refer to supervisor with any questions or concerns