The position receives 5 weeks of PTO that is accrued on a per pay period basis which is 9 hours per pay period. Breakfast and lunch provided daily and prepared by our Executive Chef and team. There is no cost to the employees for that perk!
Application Support Analyst
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email, and chat
- Provide user assistance
- Document user interactions
- Run diagnostics to resolve user-reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes, and repair computer hardware and software
- Follow-up on tickets to ensure issues are resolved
Qualifications:
- Microsoft Certified Systems Engineer designation, preferred
- 2+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Available to work overtime or outside regular business hours
- Proficiency with Widows and IOS computers
- Excellent communication skills
- Detail-oriented, ability to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
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