Field Service Technician

JOB DESCRIPTION:

This is a client facing technical position for the Field Services Team. Employee is responsible for providing end-to-end hardware/software support to assigned Financial Center and/or Business Center clients within a given sub-region; ensuring that all problems are resolved or directed to the appropriate department. It is crucial to build and maintain solid working relationships with clients, both internal and external. Depending on the Job Duties assigned, the employee will be responsible for the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• SUPPORT AT FINANCIAL CENTERS AND BUSINESS CENTERS
• Support Financial Centers and back-office staff by setting up equipment through Preventative Maintenance, installations, modifications, and repairs on all affiliated hardware/software, including but not limited to:
• ATMs, Desktops, Laptops, Phones, Tablets, Printers, Server Rooms
• Responsible for timely resolution of requests received through Incident Management and other ticketing systems
• Ensure prompt, professional, and efficient service to both internal and external clients
• Work independently during hours, to resolve issues with limited guidance from others

ADMINISTRATIVE DUTIES

• Administrative duties are expected to be completed to provide management with the information necessary to track progress and staffing needs, these include:
• Ticketing and asset system updates
• Expected to answer general questions and aid others as needed
• Maintain assignments to completion

QUALIFICATIONS:

• Technical work history, with experience in Field Service Maintenance on ATM, desktops, laptops and tablets using Trouble Management Systems, diagnostic tools, Asset Management Systems and other tools to effectively execute daily operations

OR

• Technical Certificates such at A+
• Team orientated professional with excellent communication skills
• Familiarity with geographic area preferred
• Articulate specific repairs, installs, and maintenance related work to clients in non-technical terms
• Highly motivated, self-starter that requires little hands-on management. Able to refer to supervisor with any questions or concerns

TERRITORY/SCHEDULE:

• Supporting entire tri-state area including NYC and the boroughs, Westchester, NJ & CT
  • May need to travel around the tri-state as needed
• Shift is primarily Sunday to Thursday 8:30 – 5:00, but weekend and night shift on a rotational basis for ATM and project support will be needed.
• OT as needed

Benefits:

• Competitive salary
• Overtime eligible
• Company Vehicle (Available for personal use)
• PTO
• Medical, Vision, Dental, 401K