Office Support Specialist

Title: Office Support Specialist

Key Responsibilities

• Answer and manage incoming calls professionally, transferring and relaying messages to the appropriate staff members.
• Provide recruiting support, including conducting phone screenings, scheduling interviews, and following an interview script for in-person meetings.
• Collect, scan, and track onboarding credentials for caregivers, ensuring all required documents are gathered per compliance regulations.
• Maintain and upload records into SharePoint, ensuring accurate documentation.
• Support caregiver onboarding, confirming necessary credentials are in place.
• Assist with call center duties, entering call notes and supporting other departments as needed.
• Follow up with potential caregiver candidates to ensure timely pre-screening and hiring processes.
• Maintain strong communication with internal staff to ensure all business operations are running smoothly.
• Provide general administrative support, including scheduling, data entry, and managing office logistics.

Qualifications

Education & Experience:

• Bachelor’s degree preferred.
• 1-3 years of office administration, recruiting, or customer service experience.
• Experience in home care or healthcare administration is a plus.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with SharePoint and cloud-based platforms preferred.