As Dispatcher, you’ll play a crucial role in ensuring our operations run smoothly and efficiently. You’ll be the backbone of our logistics, coordinating vehicles and personnel to deliver exceptional service.
Customer Service Representative
in Professional Services ContractJob Detail
Job Description
Duties:
- Promptly respond and assist customer inquiries via phone or email
- Maintain a positive and professional attitude toward customers at all times
- Acknowledge and resolve customer concerns and complaints
- Maintain knowledge of products and services in order to appropriately communicate with customers
- Process orders, forms, and requests
- Keep records of customer interactions, comments, and concerns
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Maintain a clean and organized work environment
- Communicate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Ensure customer satisfaction and professional support
Requirements:
- High school diploma or equivalent
- Fluency in the English language
- Experience working with customer support
- Ability, willingness, and comfort to engage with customers
- Exceptional attention to detail and ability to multi-task
- Comfortable using computers
- Strong problem-solving skills
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
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