Fully remote role with set daytime hours, strong mission-driven culture, and a chance to directly impact patient access to life-changing care. Competitive hourly rate plus incentive bonuses offered to both contract and full-time team members.
Enrollment Associate/Advisor
in Professional Services ContractJob Detail
Job Description
Enrollment Associate/Advisor
Responsibilities
- Conduct outbound calls to patients referred by health plans to explain services and schedule clinical appointments
- Deliver clear, compassionate communication to educate patients and establish trust
- Guide individuals through eligibility verification and intake processes with attention to sensitivity and detail
- Address objections and questions in a supportive, service-oriented manner
- Meet daily productivity goals, including appointment scheduling quotas (“wins”)
- Maintain detailed notes and call outcomes in internal CRM systems
- Collaborate closely with internal teams to ensure a smooth handoff to care providers
- Support broader engagement campaigns with follow-up calls and documentation
- Participate in structured training sessions and apply learnings to ongoing outreach efforts
Qualifications
- 2+ years of experience in healthcare-related call center, enrollment, patient access, or insurance outreach
- Demonstrated ability to build rapport quickly and communicate with empathy
- Familiarity with CRM tools and comfort managing call activity metrics
- Previous experience supporting vulnerable populations or navigating healthcare services preferred
- Strong attention to detail, verbal/written communication, and multitasking skills
- Reliable high-speed internet connection required for remote work (minimum: 3.8 Mbps download / 3.0 Mbps upload, latency under 60 ms)
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