Community Engagement Member

Title: Community Engagement Member

Responsibilities

• Build and manage online engagement strategies and editorial calendars to support member participation
• Create dynamic content for digital channels including forums, blogs, and newsletters
• Monitor community discussions, address member inquiries, and encourage active participation
• Oversee the organization's online community platform, ensuring smooth operation of discussion forums, resource libraries, and event sections
• Develop campaigns to drive user activity, using automation and personalization tools
• Track and report on member engagement KPIs to refine outreach efforts
• Identify and promote community champions to support member-driven initiatives
• Collaborate with internal teams to align community activities with broader membership strategies
• Maintain platform functionality in partnership with technical teams and vendors
• Continually evaluate engagement initiatives and suggest strategic improvements

Qualifications

• 2+ years of experience in online community management, ideally within a membership association environment
• Hands-on experience with association management systems (AMS) and community platforms; Higher Logic experience strongly preferred
• Strong communication skills, both written and verbal, with the ability to produce engaging content
• Familiarity with key performance indicators and engagement reporting
• Strong customer service orientation with a proactive, self-managed work style
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Preferred

• Bachelor’s degree in Communications, Marketing, Public Relations, or related field (or equivalent experience)
• Experience using MemberSuite or Rhythm AMS
• Understanding of content marketing and its application within membership organizations