Global law firm looking to add an additional IT Support Analyst to their team
Help Desk
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining performance of tech stack
- Provide answers by identifying problems, researching answers, and guiding users through corrective steps
- Improve reference database by writing and maintaining documentation
- Participate in development of training programs by identifying learning issues and documenting instructions
- Monitor compliance with service agreements
- Improve system performance by identifying problems and recommending changes
- Stay up to date on industry standards, developments, and knowledge. Participate in educational opportunities
Qualifications:
- Degree in Computer Science, or similar field
- Experience working in a help desk environment
- Excellent problem-solving, communication, and customer service skills
- Detail-oriented, ability to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- ShareAustin:
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