Recipient Services Representative

Title: Recipient Services Representative

Key Responsibilities:

• Process updates for recipient records including direct deposit, address changes, and tax withholding elections
• Review death certificates, status forms, or returned mail to stop or resume benefit payments appropriately
• Assist with processing stop payments, voids, reissues, and retractions for benefit checks
• Support overpayment resolution and repayment agreements with benefit recipients
• Respond to verification requests and 1099-related inquiries
• Research discrepancies using internal systems and external tools (including Accurint)
• Track outstanding or recovered overpayments and assist with fraud claim recovery documentation
• Maintain accurate digital records and prepare custom letters and confirmation documents
• Monitor transaction queues for consistent throughput and timely updates
• Provide guidance to accounting on check remailings and payment corrections

Qualifications:

• 2+ years of administrative, pension, or benefits-related customer service experience
• Strong accuracy and attention to detail, especially in financial or compliance-based data
• Proficiency with MS Office (especially Excel); experience working with internal databases or document imaging systems preferred
• Ability to manage multiple queues and complete 40–60 transactions daily, depending on complexity
• Clear written and verbal communication skills for client and internal correspondence
• Team-oriented with a positive attitude and professional demeanor
• Flexible and responsive to changing priorities in a deadline-driven environment