Field Service Technician

Role Overview:

We're looking for a tech-savvy support specialist to be the go-to person for resolving IT issues—whether in person, remotely, or at the local office. You'll manage service tickets, ensure quick resolutions, and deliver top-notch customer service.

What You’ll Do:

• Provide hands-on and remote IT support.
• Use and improve our knowledge base to solve issues faster.
• Track and resolve tickets with clear communication and follow-up.
• Coordinate with team leads to manage support priorities.
• Troubleshoot hardware/software and maintain workstations.
• Document fixes and monitor support performance.

What You Bring:

• 2+ years in IT support with strong problem-solving skills.
• Degree preferred; IT certifications a plus.
• Experience with Microsoft tools, ticketing systems (like ConnectWise), and Active Directory.
• Familiarity with VPNs, networks, and remote desktop environments.
• Excellent communication and multitasking abilities.